Soon I am going to be getting a name for myself about these things, after my dealings with Sixt….

The Story

Me and L picked up a car for the 12 days we were in the states from Budget Car Rentals. And I noticed there was some problems with the bill. There was a charge for an extra hundred bucks, so I contacted the customer care people and got an email back 10 days later. The funny thing was, I got a refund for 1/2 of what I though I was due. So I looked at the bill again and saw that they was also the associated tax charges of 11.11% and 5% (compounded) so I send them and email (cc’d their CEO) to tell them about my whole experience and asking for the $70 they still owe me. I also showed them my calculations in case they were having calculator problems. 😉

Picking up the car wasn’t that nice either, here is an excerpt from my mail that I decided to write, seeing as I was already complaining about them not processing my bill properly, I thought I would describe the picking up the rental car ordeal.

The Email Complaint

We had order a “standard class” car, and on getting to your agency they offered us a ‘small SUV’ . This turned out to be a dodge nitro, some thing that my 5 foot girlfriend would never be able to drive. I returned to the desk and we were given something akin to a taxi (sadly I don’t know what car model it was). I liken it to a taxi because it was dirty, smelled of cigarettes and had a water mark on the front drivers seat. I didn’t want to investigate what this was from, but it did smell. So the third car, was a nice new Ford Taurus that had only 7 miles on it. But the whole picking up the car process lasted the best part of an hour and was rather unnecessary pressure after flying 8 hours already that day.

So let’s see what these guys say…