A while back I had a complaint about Budget Car Rental where I was overcharged $122 (I did receive $50 of it back). But I hadn’t heard anything about the balance, so I called their UK offices with a case ID from when I originally reported this. Some how the case wasn’t fully submitted and there was some information missing so it wasn’t processed. So I explained the “Customer Service Rep” (quotes necessary) about the story to-date. And he gave me a new case ID and explained the process once more. He finished by saying that he would advise me that they are not likely to call me back within the 10-days and that I should call back in 2 weeks. He went on to explain that they had lost a lot of staff and they were under serious pressure in the European Customer Service centre.

I’ve also not heard back from the US side  of this dealing

• the customer service email address that I replied to first day hasn’t send a reply
• CEO John Barrows has replied either from his email address.
• And the company that dealt with the first charge back , cendant, their email address still bounces.

So much for Customer Service, eh ? That being said I have rented another car (from Enterprise Rentals) for this weekend, so fingers cross to see how this goes.

It’s funny as there are lots of unhappy people out there with Budget [1] , [2] & [3] are just while looking on Flickr for a pic for this post.